Privacy Policy

This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and services.
It is written for a B2B wholesale context and is intended to be clear and operational.
If you are looking for cookie details specifically, see /cookie-policy/.

Useful hubs: Wholesale · Compliance ·
Documentation · Shipping ·
Legal status

Who we are

This website is a wholesale-focused platform for EU-oriented buyers and partners. For general information about how we operate,
see /about/. For inquiries, use /contact/.

What this policy covers

What personal data we collect
How we use and share personal data
Legal bases for processing (where applicable)
How long we keep data
Your rights and how to exercise them
Cookies and similar technologies (summary; full details in Cookie Policy)

Personal data we collect

1) Data you provide directly

Account data: name, email address, business name, billing/shipping details (where applicable).
Order data: items purchased, quantities, order notes, invoices, payment status metadata.
Communications: messages sent via forms, email, or other channels, including documentation requests.
Compliance-related submissions (B2B): business identifiers or documents you provide for due diligence (only when necessary).

2) Data collected automatically

Device and usage data: IP address, device/browser type, pages viewed, timestamps, referring pages.
Transaction and security logs: fraud prevention signals, authentication events, and error logs.
Cookies/identifiers: to support login sessions, preferences, analytics, and site functionality (see /cookie-policy/).

3) Data from third parties (limited)

Payment providers: payment confirmations and limited metadata needed to reconcile orders.
Shipping/carrier services: tracking identifiers and delivery status updates (where applicable).
Service providers: hosting, security, analytics, and email delivery tools (see “Service providers” below).

How we use your personal data

We use personal data for the following purposes:

Provide the service: create accounts, process orders, provide customer support, and manage B2B inquiries.
Operational communications: send order confirmations, account notices, and documentation responses.
Security and fraud prevention: protect accounts, detect abuse, and maintain platform integrity.
Compliance operations (B2B): maintain documentation and audit trails tied to wholesale transactions.
Site performance: troubleshoot issues, monitor uptime, and improve user experience.
Analytics (where enabled): understand site usage to improve content, navigation, and performance.

Legal bases for processing

Depending on your location and the nature of the interaction, we process personal data under one or more of these bases:

Contract: to provide services you request, including account creation and order processing.
Legitimate interests: to secure the platform, prevent fraud, and improve operations.
Consent: where required for certain cookies or marketing communications (see Cookie Policy).
Legal obligations: where recordkeeping is required (e.g., tax/accounting obligations where applicable).

How we share personal data

We do not sell personal data. We may share personal data in limited circumstances:

Service providers (processors)

Website hosting and infrastructure
Security, monitoring, and fraud prevention
Email delivery and customer support tools
Analytics tools (where enabled; cookie controls may apply)
Payment processing providers (for transaction completion and reconciliation)
Shipping/carrier tools (for labels, tracking, and delivery status where applicable)

Business transfers

If we are involved in a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction,
subject to appropriate safeguards.

Legal and security requests

We may disclose personal data if required by law or if necessary to protect rights, safety, and platform integrity.

International transfers

Depending on where you are located and where our service providers operate, your personal data may be processed in countries
outside your country of residence. Where required, we use appropriate safeguards for cross-border transfers.

Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including:
fulfilling orders, maintaining security logs, resolving disputes, and meeting recordkeeping obligations.
Retention periods can vary based on the type of data and the business purpose.

Examples (high-level)

Account data: retained while your account is active, and for a reasonable period after closure.
Order and invoice records: retained for accounting, dispute resolution, and audit trails.
Support communications: retained to track service history and resolve issues.
Security logs: retained for security monitoring and abuse prevention.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data.
No online system is risk-free, and we cannot guarantee absolute security, but we treat security as an operational priority.

Your rights

Depending on your jurisdiction, you may have rights relating to your personal data, including:

Access: request a copy of personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of certain data (subject to legal/contractual limits).
Objection: object to certain processing based on legitimate interests.
Restriction: request restricted processing in certain circumstances.
Portability: request export of certain data in a structured format where applicable.
Withdraw consent: where processing is based on consent (e.g., certain cookies/marketing).

To exercise your rights, contact us via /contact/. We may need to verify your identity before responding.

Cookies and similar technologies

We use cookies and similar technologies to operate the site (e.g., login sessions, cart functionality),
remember preferences, and (where enabled) measure site usage. For full details, including categories and controls, see
/cookie-policy/.

Children

This site is intended for business users and is not directed to children. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised effective date where appropriate.

FAQ

Do you sell my personal data?

No. We do not sell personal data.

Do you share my data with labs or third parties for compliance purposes?

We share data only when necessary to provide the service (e.g., payment processing, shipping, support tools),
or where required for operational recordkeeping. For documentation workflows, see /documentation/
and for shipping paperwork context see /compliance/shipping-documents/.

How can I control cookies?

Review cookie categories and controls in /cookie-policy/.

How do I request access or deletion of my data?

Submit a request through /contact/. We will respond in line with applicable requirements
and may need to verify your identity.